That said, when you have a collaborative project, frequent and open communication is crucial to build trust.
Taking a couple extra minutes to be patient and explain a situation to someone, even if they don't "deserve" it and even if they could have figured it out themselves if they had tried harder, that little bit of effort up front is like the straw from which trust gold is spun. #Empathy #Patience #Kindness
Not trying to call anyone out, but, I have been struggling with these issues for a while myself. Being chill and helpful will always have a better result than being publicly upset or showing impatience.
Technical people don't always have the highest emotional intelligence, and that's fine. But, just recognize that's true is all.
This is something I learned from doing the opposite and slightly going off the handle. I have been rude to people because I thought they were being disingenuous. It didn't help anything. If I had been patient and explained the reality of the situation, everyone would have been better off.
It's absolutely true that if you give someone the chance to learn while avoiding embarrassment, by letting them save face, that's going to have an actual good outcome. Otherwise that's just emotional catharsis